Service Status

All Systems Go (except any listed below)....

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27/07/2011 ADSL Backbone network issue(Investigation under way 0930).

This issue was fully resolved at 16:00 27/7/11.

We understand that some of our customers have been experiencing DNS and Broadband connection issues?

We are investigating the cause of this and believe that it is a UK Backbone Network issue with several of our suppliers.

We should have an update very soon, please check back here for any updates.

UPDATE 1030: One of our suppliers POP in London experienced a major power outage this morning, and power did not switch to the UPS or generator backup.

This caused connectivity issues for a number of subscribers who would have experienced a total loss of service or difficulties in browsing.

We received notification that the power was restored to the facility at 10:34, and our remote engineers have been working since to ensure that all core services are brought back online.On-site engineers are now working to restore key services and it is envisaged that these services will be back online within the hour.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

We understand that some of our customers have been experiencing higher than normal volumes of duplicate mails. This has been caused due to the methods in which mail is scanned for potential threats.

To resolve the situation, we have increased the number of timeouts and have temporarily disabled our anti-spam layer. This will reduce the time taken/delay to process mail and it will help to reduce the number of duplicate mails.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

12/02/2011 and ongoing:
Over the last few weeks we have been expeiencing issues for some Green ISP Customers recieving "Duplicate" emails into thier .greenisp.org account inbox?

This has resulted in fluctuations, along with duplication of delivery being experienced.

This issue has been brought to the attention of the Directors as well as being investigated as a high priority with the Network Systems support team, however, whilst this is ongoing, can we please ask for your patience at this time.

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

12/1/2010:(Now Resolved 1200 16/1/0).
Over the last few weeks we have been expeiencing issues for some Green ISP Customers attempting to send email to HotMail email addresses, these messages are bouncing back in most cases?

We are currently aware we are blocked by Hotmail.

Our Systems Admin team is currently working to have us removed from the blacklist. Please be aware this can take up to 72 hours to be removed. Please accept our apologies for any inconvenience this may cause you, please retest within the next 72 hours.

Our Systems engineers are working with Microsoft - Hotmail to resolve thsi issue.

Our understanding is that the situation is not only effecting Green ISP customers but other ISP customers also.

Note:
If you are indeed blocked if you need to send to Hotmail accounts try using the WebMail system in your Control Panel at http://cp.greenisp.org until the block is lifted (usually within 72 hours)

Thanks for your understanding and patience.

Regards.

Green ISP Customer support.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

08/06/09 at 1300 (Now Resolved 1500 8/6/09 ).

GREENISP.ORG MAIL SERVER ISSUES (SMTP Only)

For your information a summary of this issue is below:

Service Element: E-Mail Network:

Time the Issues started: on the 8th June 2009 at 12:33 and are still ongoing.

Description: Green ISP is currently experiencing issues with our mail relay server due to large volumes of spam. All users of the Green ISP SMTP server will notice increased delay in sending and receiving mail whilst the queues are cleared.

We apologise for any inconvenience this may cause and will be issuing further updates until resolution.


ADSL NETWORK SERVICE STATUS:	- eTicket Support System - Click HERE
All Systems Go (except any listed below).... ................................................................................................................................... >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 27/07/2011 ADSL Backbone network issue(Investigation under way 0930). This issue was fully resolved at 16:00 27/7/11. We understand that some of our customers have been experiencing DNS and Broadband connection issues? We are investigating the cause of this and believe that it is a UK Backbone Network issue with several of our suppliers. We should have an update very soon, please check back here for any updates. UPDATE 1030: One of our suppliers POP in London experienced a major power outage this morning, and power did not switch to the UPS or generator backup. This caused connectivity issues for a number of subscribers who would have experienced a total loss of service or difficulties in browsing. We received notification that the power was restored to the facility at 10:34, and our remote engineers have been working since to ensure that all core services are brought back online.On-site engineers are now working to restore key services and it is envisaged that these services will be back online within the hour. Thanks for your understanding and patience. Regards. Green ISP Customer support. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 23/03/2011 Duplicate email update (from below issue 12/02/2011) : We understand that some of our customers have been experiencing higher than normal volumes of duplicate mails. This has been caused due to the methods in which mail is scanned for potential threats. To resolve the situation, we have increased the number of timeouts and have temporarily disabled our anti-spam layer. This will reduce the time taken/delay to process mail and it will help to reduce the number of duplicate mails. These changes are due to take place this week and we will continue to invest (over time) in more solutions to relieve the issue even further. Thanks for your understanding and patience. Regards. Green ISP Customer support. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 12/02/2011 and ongoing: Over the last few weeks we have been expeiencing issues for some Green ISP Customers recieving "Duplicate" emails into thier .greenisp.org account inbox? This has resulted in fluctuations, along with duplication of delivery being experienced. This issue has been brought to the attention of the Directors as well as being investigated as a high priority with the Network Systems support team, however, whilst this is ongoing, can we please ask for your patience at this time. We will provide further updates when these become available. We will update this status one we have news regarding the situation here. Thanks for your understanding and patience. Regards. Green ISP Customer support. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 12/1/2010:(Now Resolved 1200 16/1/0). Over the last few weeks we have been expeiencing issues for some Green ISP Customers attempting to send email to HotMail email addresses, these messages are bouncing back in most cases? We are currently aware we are blocked by Hotmail. Our Systems Admin team is currently working to have us removed from the blacklist. Please be aware this can take up to 72 hours to be removed. Please accept our apologies for any inconvenience this may cause you, please retest within the next 72 hours. Our Systems engineers are working with Microsoft - Hotmail to resolve thsi issue. Our understanding is that the situation is not only effecting Green ISP customers but other ISP customers also. Note: If you are indeed blocked if you need to send to Hotmail accounts try using the WebMail system in your Control Panel at http://cp.greenisp.org until the block is lifted (usually within 72 hours) We will update this status one we have news regarding the situation here. Thanks for your understanding and patience. Regards. Green ISP Customer support. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 08/06/09 at 1300 (Now Resolved 1500 8/6/09 ). GREENISP.ORG MAIL SERVER ISSUES (SMTP Only) For your information a summary of this issue is below: Service Element: E-Mail Network: Time the Issues started: on the 8th June 2009 at 12:33 and are still ongoing. Description: Green ISP is currently experiencing issues with our mail relay server due to large volumes of spam. All users of the Green ISP SMTP server will notice increased delay in sending and receiving mail whilst the queues are cleared. This issue is only effecting OUTGOING email. We apologise for any inconvenience this may cause. We apologise for any inconvenience this may cause and will be issuing further updates until resolution. Regards, Customer Services Department.